Shipping policy

SHIPPING POLICY

Business days are Wednesday to Sunday, excluding NSW public holidays.

1. AUSTRALIA POST
We ship within Australia via Australia Post. For international orders, see section 5.

- In-stock orders are dispatched within 2 business days.
- Pre-orders are dispatched on or after the release date.
- Delivery times after dispatch are estimates provided by Australia Post and are not guaranteed.
- Higher-value orders may be sent with signature on delivery at our discretion.
- Please make sure your delivery address is correct. If a parcel is returned to us because of an incorrect or incomplete address, re-delivery will be at your cost.

2. LOST OR DAMAGED PARCELS
If your parcel has not arrived, or arrives damaged, please contact us within 14 days of the expected delivery date.

We will lodge a claim with Australia Post and may ask you to help by providing photos or confirming the parcel is not with a neighbour or at your local post office. Once the claim has been investigated, we will replace or refund your order in line with the Australian Consumer Law.

3. LOCAL DELIVERY
Free local delivery is available for orders of $50 or more within 5km of our store (176 Beardy Street, Armidale NSW 2350). Local delivery orders are delivered within 2 business days.

4. CLICK & COLLECT
Choose in-store pickup at checkout. We will email you when your order is ready, usually within 1 business day.

Orders are held for 14 days. If an order has not been collected after 14 days, we will contact you to arrange collection.

Please bring your order number when collecting.

5. INTERNATIONAL SHIPPING
We can ship internationally on request. Please contact us at sales@blackheartgames.com.au before ordering for a shipping quote.

International delivery times vary and are not guaranteed. Any import duties, taxes or customs charges are the responsibility of the customer.

6. AEROSOLS
Spray paints and other aerosols cannot be sent by post. These items are available for in-store pickup or local delivery only.